Rfinder.shop is owned and operated by Sound of Angels, Lda VAT Registration #: PT514139625 which is a registered company in Portugal.
Sound of Angels, Lda
Av. Jose Malhoa, 2, Office 1.1
Tel: +351962422996 (Local Rate) 9am – 5.00pm GMT
RFinder.shop will deal with your inquiries most effectively by email. This allows RFinder.shop to document all correspondence and should be your first point of contact. The RFinder.shop customer care team operates 5 days a week (Mon-Friday) from 10 am – 5 pm GMT
The following information is an agreement applicable to all customers of RFinder.shop between those who obtain services and products sold upon www.RFinder.shop and SOUND OF ANGELS, LDA (RFinder.shop). Terms and Conditions will be applicable to all whom visit www.RFinder.shop and/or make a valid purchase upon the website. Your information will be stored and used in an appropriate manner in accordance with the GDPR.
RFINDER.SHOP CONTRACT OF SALE
- The Contract of Saleis formed between RFinder.shop and You (The Customer) upon completing and submitting the electronic order form through our website, you will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from Sound of Angels, Lda. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or once an SMS containing the same information is sent to you, on some occasions it may be the case that completion is when the goods you ordered are dispatched, whichever scenario happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods upon the same order which we have not confirmed in the dispatch confirmation e-mail or SMS that have not been dispatched to you do not form part of the binding contract between you and Sound of Angels, Lda.
1.1 Age Related Sales
All orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. We also require the card holder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the aforementioned terms are upheld.
1.2 Unauthorised Sales
RFinder.shop will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder/account holders permission then the order will be temporarily held pending clarification of this information – see point 2.1 for further information. In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.
- PLACING AN ORDER WITH RFINDER.SHOP – PURCHASE FULFILMENT
All sales will be commenced directly through the RFinder.shop website, this site is the only valid location where authorised sales by RFinder.shop will be commenced and the goods and services provided by RFinder.shop (Sound of Angels, Lda) will be shown only upon this website.
2.0.1 RFinder.shop will advertise products on the aforementioned web page; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications; RFinder.shop will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.
2.0.2 All products will have a clear and concise indication of stock, RFinder.shop reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.
2.0.3 By placing an order with RFinder.shop you are indicating that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make said order.
2.0.4 All customers of RFinder.shop will be required to make an account in order to proceed with a purchase of goods from our website.
2.0.5 All displayed prices are final and VAT will not be added because the products are shipped directly from the manufacturers or distributors warehouses based in Hong Kong. With such, local taxes are likely to be charged when clearing the goods from customs. When the products are shipped by DHL, the customer will pay the customs fees directly to the delivering courier. If the items are sent via Postal Services, you should pay the customs fees in the nearest post station serving your address.
Payments made using the PayPal payment method will be charged in full & immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.
2.1 Order Security
If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases, we will require further security information and identification to be provided by the customer who will need to email the required information to our security team. RFinder.shop will at times request further information to validate a purchase, this information will be assessed by our expert security team and then destroyed. RFinder.shop is governed by its own discretion and RFinder.shop reserves the right to decline an order at any point during the order process. Further information will be defined by each individual order and may vary – RFinder.shop will require at times a form of ID to validate customer address and payment details, at times RFinder.shop will require the customer to contact their payment issuer for further information.
2.2 Payment Methods
RFinder.shop currently accepts a wide range of payment methods, each payment method will be subject to the same order security checks and RFinder.shop will withhold the right to take full payment for the goods ordered at any point during the order process. The available payment methods are as follows:
Debit Card/ Credit Card (Visa, Visa Debit, Visa Electron, Maestro, MasterCard)
PayPal payments will be processed in USD (US$) and the applicable conversation rate is required to be paid by the customer.
RFinder.shop will always strive to meet your delivery requirements; we use a wide range of respected courier services and can delivery to most locations without any problems. Our courier will pickup the goods from our facilities. We will use the best courier for each occasion, based on destination, weight and size of the package.
All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays. Any purchase made upon a non-working day will only be processed on the next available working day. For example. A next working day delivery order placed on a Saturday would only be processed on the following Monday.
3.1 Delivery address
Items are sent to the stated delivery address provided by the customer on the online order form. Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order. The parcel will be shipped to the delivery address specifically indicated on the form.
3.2 Failed Delivery Attempts
In the event of a failed delivery, depending on the circumstances and the carrier’s policy, the Customer may receive a note of passage i.e., “calling card” in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date. If the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Postal Services packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this case. It is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the carrier’s website, in order to view package status information and inform either the courier or RFinder.shop customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to RFinder.shop where a redelivery fee will be applicable.
3.3 Late Delivery
At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or RFinder.shop and the delay extends too long we would expect the Customer to contact RFinder.shop in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing. Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.
3.4 Loss of the parcel
Should such a situation arise, RFinder.shop is compelled to respect the time-frames set by the carriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames:
In order for RFinder.shop to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel or starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date. Should the parcel be declared as lost within the above mentioned time, RFinder.shop will attend to filing a claim with the carrier and may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible. The final response related to claims is given by the carrier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and RFinder.shop informs the Customer. In this case, and in accordance with the customer’s wishes, RFinder.shop can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid. In the event of loss, RFinder.shop will send the customer a Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation and/or GPS data prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to the purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to enquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case to case basis.
3.5 Receipt of parcel
When the items are delivered to the Customer, he or she will be asked to sign for the goods as an acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier. Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by RFinder.shop.
Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt.
Any unclaimed parcel that is returned to RFinder.shop can be sent back to the Customer provided that they repay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise we would need to be notified within 48 hours of the time of delivery to ensure legitimacy of this claim, otherwise RFinder.shop would be unable to take any further action.
The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.
The Customer should inquire to local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge of 30% of the total invoice will be applied for the cost of the return delivery and the original delivery of the item, the charges will be removed from the customers refund upon return of the package. The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
RFinder.shop cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.
RFinder.shop will ensure all documents that are required to be provided by RFinder.shop
4 RFINDER.SHOP REFUND AND EXCHANGE POLICY
We hope that you will be happy with any purchase you make from RFinder.shop. However we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.
4.1 RFinder.shop Distance Selling Regulations (Not Applicable for B2B Sales)
All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 Calendar days of receipt. To enable this we require the item to be returned with a proof of purchase, in an resalable ‘as new’ condition and in accordance with the RFinder.shop returns policy.
If you are returning a product, you must confirm your order number or supply proof of purchase.
If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected.
If you choose to return an item, please do take care of it whilst it is in your possession. Please return your unused product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:
Distance Selling Regulations specifically excludes the following:- Opened entertainment products (computer software, movies, music, video games, memory cards and USBs) as these will be deemed used;
– Products purchased with a subscription contract (unless purchased at distance, where you must inform us of your intent to return within 14 Calendar days)
– Mobile top-up cards;
– Items ordered especially for you (i.e. from the manufacturer)
– Any items that we have had to modify to fit in with your installation requirements (e.g. items that have had holes drilled through them). In the event that the services are provided with your agreement prior to the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.
If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected. For all goods purchased online and returned within 14 days we would expect all goods to be returned in a resaleable ‘as new’ condition and the goods must not have been used. This would require product seals, packaging and contents to be intact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop. When required, a cancellation can be made contacting our customer services. A refund of all monies received, including the outbound delivery cost, within 14 days of cancellation of the services contract or within 14 days of receiving goods back will be processed as standard. If you are able to provide proof of return before you receive the goods back, you should receive a refund within 14 days of sending that proof. In the case of unwanted goods, RFinder.shop will not cover the cost of the postage fee incurred to return the goods to us.
If a customer orders a product and cancels it due to his own mistake, any refund will be deducted of the credit card fees associated with the transaction.
RETURN DELIVERY FEES: All fees related to return an item are to be paid by the customer. It’s a good practice that the customer will insure the goods and use a courier that allows package tracking. No refunds will be issued until the goods are received in conditions described above in the address to be provided by RFinder.shop customer services.
Where goods received are faulty or not fit for purpose or as described, customers will have different rights which are covered by the Return under warranty policies. It is our responsibility to supply you with the goods that meet your consumer rights. This Policy does not affect your legal rights.
4.2 SERVICE PLANS AND LOANS
Returns and exchanges on all subscription services are determined by the provider and other cancellations may apply. Any cancellation period will be set out in your agreement with RFinder.shop or the subscription provider, as applicable.
4.3 HOW TO RETURN OR EXCHANGE AN ITEM
Should you wish to return an item, please follow one of the methods below:
4.3.1 Contact Our Customer Service Team
The simplest way to arrange a return is to email our Customer Services Team
4.3.2 Warranty Repair/Replace
This warranty does not apply to any defect in the goods arising from the below –
Fair Wear & Tear
Negligence by the Customer or any third party.
Usage otherwise than as recommended by the Manufacturer
Failure to follow the Manufacturer’s instructions
Any alteration or repair carried out without the Manufacturers approval.
This warranty or guarantee is in addition to your consumer rights. All new products sold by RFinder.shop will have at least a 1-year manufacturer warranty (unless otherwise stated) which is effective from the delivery date. The full details of the term and what is covered will be with the instruction book with your product or upon the manufacturers’ website.
4.3.3 RFinder.shop Fair Returns Policy
(Not Applicable for B2B Sales)
RFinder.shop operates a fair returns policy. This allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.
A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair; RFinder.shop require customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed a returns reference will be provided and you will be advised on how to return the item to us, all shipping and returns information will be supplied by our Customer Services Team. Any returns that are sent to RFinder.shop without the knowledge or authorisation of the customer services team may be rejected. RFinder.shop will not take responsibility for any returned items that were not requested by our returns team or purchased from RFinder.shop, this includes SD cards/USB Cables/Cases etc… These items may be destroyed.
4.3.4 Returning Goods to RFinder.shop after 14 Days (FAULTY)
Here at RFinder.shop we are always sorry to hear of any problems that you may be having with your purchase. If a fault occurs within 14 days of purchase then a refund or exchange would be available, should your product become defective after 14 days then your product may be covered under the manufacturer’s warranty period (Normally for a period of 12 months or more). In all cases where the product is returned to RFinder.shop we would always need to assess and confirm the issue. Should a fault occur within the warranty period (after 14 days) then it would be processed under the manufacturers limited warranty terms. In all cases you may wish to visit the manufacturer’s website or contact them directly, very often they may be able to offer troubleshooting and support for the issue you have with your product and this would result in a much swifter process. As your point of sale, RFinder.shop would always be able to assist in a return to our premises and we will then deal directly with the manufacturer on your behalf. Please be aware that items returned directly to us will experience a longer turnaround time than by contacting the manufacturer directly and that is why we would advise dealing with the manufacturer initially as you would have the problem resolved far quicker that way. When you return your device, (if applicable) you’ll need to ensure that it’s unlocked and free of security software that might prevent us from being able to access it. If the device is locked, disabled or out of warranty cover when you return it and we provide you with a replacement device, we may have to charge you the full cost of the device and / or not process a refund (if applicable): When returning goods to RFinder.shop you’ll also need to supply:
All the original parts
Any accessories or free gifts
Certificates, manuals, and warranty cards
Packaging (Box, Internal Packaging etc…) Once back with RFinder.shop, providing this is within the warranty period and terms, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement (In some cases this may be a manufacturer refurbished item) or repaired item will be returned to the consumer.
All returned goods will be dealt with by RFinder.shop Customer Services at their discretion and will be dealt with accordingly; RFinder.shop will require all contents to be returned and to be in a good to new condition in the event that a refund has been agreed by a member of RFinder.shop Customer Services. This must always be ageed prior to return. If the item has been returned to RFinder.shop directly then a return would be rejected or subject to associated charges should the item show any signs of the following:
– Changes to the manufacturer standard settings
– Attempts to tamper with manufacturer fixings or seals or software.
– Any personal data upon the unit, removable or not.
– Seals upon software have been broken
– The device has non-standardised pin(unlock) code
– Manufacturer content (Software) has been removed/deleted
The issues with the device are not covered by the manufacturers warranty
*RFinder.shop will not take responsibility for lost data as a result of returning a device for replacement/repair or refundIf your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturers warranty. RFinder.shop would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or RFinder.shop for this and future repair work. This policy does not affect your statutory rights.
4.3.5 Returning Goods to RFinder.shop after 14 Days (NON-FAULTY)
Here at RFinder.shop we want to be sure that you are happy with your purchase and whilst we do not ordinarily accept unwanted goods back after 14 days, we may be able to make exceptions in certain circumstances. Contact us directly to discuss your return further – info@RFinder.shop
Please do note that in certain cases this will involve a fee being applied for this service
This policy does not affect your statutory rights.
4.3.6 RETURN CHARGES
In cases where your return is outside of the manufacturers warranty terms a charge may be applicable for the repair and/or the return of the products, these charges are variable and dependant on the individual manufacturer; the cost will be provided to the customer in a formal manner and will be required to be paid in order to have the faulty item repaired. Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost; The returns cost will encompass both the cost for the manufacturer to return the item to RFinder.shop as well as the value of RFinder.shop shipping the item back to the customer. Upon the provision of a quote for a faulty repair by the manufacturer, the customer will be bound by a 7 day rejection period, should the repair and cost not be agreed within 7 days of the repair quote RFinder.shop will ensure the item is returned to the customer with the aforementioned charges being applicable. Any repairs carried out on the item without the knowledge or authorisation of RFinder.shop and the manufacturer will immediately void the warranty you hold upon the product. In cases where items are returned and no fault is found there will be a charge for the assessment and the return of the non-faulty item, this charge will be at the discretion of our returns team.
DISPUTED CHARGES – Where due care has not been taken with the item and a repair fee is required, a charge may be applied based upon RFinder.shop Customer Services and the manufacturers assessment. Should the customer disagree with this assessment then it may be possible to have an independent service centre assess your return. Should the outcome of this assessment be the same as the manufacturer then all associated charges will be forwarded to the customer. Refusal to make payment for these charges within 14 days may result in the manufacturer disposing of your item.
RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure RFinder.shop Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the RFinder.shop Customer Service Team, in writing, prior to return.
4.4 INTERNATIONAL RETURNS
All RFinder.shop goods are covered by manufacturer warranty. If in the unlikely event your goods develop a fault please contact your countries product support centre first. However if no support is offered then the goods must be returned to RFinder.shop within the warranty period at the customers cost.
4.5 REFUNDS UPON RETURNED GOODS
(Not Applicable for B2B Sales)
When you return a product, we’ll process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item. When you return a product that you purchased using a credit card, the same card you used will be credited with the refund. Should you wish to return an item, please contact our Customer Services team via info@RFinder.shop
4.6 RETURNING GOODS TO RFINDER.SHOP (DISCLAIMER)
When customers are sending goods to RFinder.shop, liability of the package will remain with the customer up until the point of inspection, this is after delivery, we suggest all goods sent to RFinder.shop are sent using a recorded and insured form of postage; Any loss physical/financial will not be covered by RFinder.shop. Items damaged in transit en route to RFinder.shop will be the customer’s responsibility and all claim requirements will be upon the Sender/Customer
5. PROMOTIONAL/DISCOUNT CODES
Promotional/Rebate codes are only valid online and need to be entered in the checkout process to obtain discount.
Promotional Codes cannot be used in conjunction with any other promotional offers
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.Images: Product images are for illustrative purposes only and may differ from the actual product.We reserve the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. RFinder.shop has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued. This agreement is governed by Portuguese Law and You and we submit to the non-exclusive jurisdiction of the Portuguese courts. Matters beyond our reasonable control. If we are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this. When User information is shared with RFinder.shop or any of our Subsidiaries, we reserve the right to use your information to enable RFinder.shop to obtain and/or provide supplementary information and services, this may be for a number of reasons, for example, but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the RFinder.shop website or any of our Subsidiaries you agree to this data sharing. Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.
7. ALTERATIONS TO RFINDER.SHOP
RFinder.shop reserve the right to make any amendment’s or changes to the terms & conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. Content shown on the RFinder.shop website is done so with the permission of the creator and may not be copied or mirrored without the consent of RFinder.shop.Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us via info@RFinder.shop
Tel +351962422996 (Local Rate) 10am – 5.00pm GMT.
RFinder.shop operate a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner. We seek guidance from Trading Standards and other supporting authorities when attempting to resolve any dispute. Please contact us to raise your complaint via Email: info@RFinder.shop or via post to the address below –
Sound of Angels, Lda
Av. Jose Malhoa, 2, Office 1.1